Refund policy

Returns & Exchanges

If, for any reason, you would like to return your order, you can send it back to us in its original condition with proof of purchase within 28 days for a full refund or exchange.

Please return to :

The Shakti Shop, Mill Leat Farm, Holne, Newton Abbot, Devon, TQ13 7RZ

We aim to process all refunds within 2-3 working days from receipt. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

Any import duties that may arise for shipping and returned items will need to be covered by you.

The item(s) must be new / unworn and fully labelled with original swing tags. 

Please note that return postage cannot be refunded. To keep returns cost to a minimum simply request a ‘Certificate of Posting’ from your local Post Office when returning goods which serves as proof of despatch for potentially lost items. If you prefer, return your items via registered mail so that you have proof of despatch and insurance cover in case an item is lost. Otherwise, please make sure you have your own sufficient insurance cover as we cannot accept responsibility for goods lost or damaged in return transit.

 

Faulty goods

In the rare and unfortunate event of your product being faulty, please accept our apologies, and email us at hello@shaktishop.co.uk or call us on 07494 061665.

 

Changing or cancelling your order

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.
If you wish to cancel your order please email us at hello@shaktishop.co.uk or call us on 07494 061665. (If your order has been processed or been despatched we will be unable to process a refund until we receive the parcel back).